Three Businessmen Sitting At A Table Negotiating And Signing A ContractMediation is unique because, unlike other forms of dispute resolution, the mediator guides rather than directs the process; it is usually left up to the parties to agree on an outcome. The whole process is voluntary and everyone must take part willingly. The mediator, like an arbitrator, must be a neutral third party with no bias or prejudice.

If the process breaks down, there is little either party can do to force the process to continue. 

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