This follows AccessSolicitor.com successfully making the case to the approved legal regulators that they should improve access to their data at a roundtable in March hosted by the LSB and the Legal Services Consumer Panel (Consumer Panel).
AccessSolicitor.com uses a specially-designed search function that allows consumers and businesses to find lawyers through a range of detailed criteria, including specialisation and location.
It also aims to guide consumers and small-business owners though the often daunting task of knowing their rights, with legal guides covering everything from immigration and employment to business disputes and property.
AccessSolicitor.com’s latest self-certification means both consumers and businesses looking for legal help now have the added safety blanket of knowing the search site has met standards of best practice endorsed by The Legal Services Board. One example of improvements introduced through the new self-regulatory system is that each business must have a complaints procedure in place for its customers to meet the standards.
Warren Smith, founder and chief executive of Access Solicitor, said:
“Client needs should be an increasingly central focus for legal services delivery and comparison websites will become an increasingly important part of ensuring that. Access Solicitor places client needs at the very heart of its service so it was very easy for us to subscribe to and support the best practice standards of the Consumer Panel as endorsed by the Legal Services Board.”
Elisabeth Davies, Chair of the Legal Services Consumer Panel said:
“We are very pleased Access Solicitor has recognised the value of our standards, which help make sure consumers are treated fairly. Consumers lack confidence when using legal services so comparison websites in this sector do need to pay special attention to building public trust.”
For more information please contact:
Warren Smith, chief executive
(07982) 393 149 or Warren.Smith@AccessSolicitor.com
Violetta Konar, operations manager
(07972) 049 840 or Violetta.Konar@AccessSolicitor.com
Notes to Editors
About the Legal Services Consumer Panel
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